Candeo Hotels Nankai Wakayama

The spa was wonderful. There were wrap-around towel-like things that, as a foreigner, I wasn’t sure how to use. But me and my kids were not comfortable dipping in the outdoor onsen completely naked so we wore the wrap-around and dipped since swim suits are not allowed. I told it to the staff and she was kind and gentle and said it’s okay, that I just put the wet wrap-arounds with the used towels. The staff were warm and one even spoke English so it was welcoming for us English speakers. Everything was great and smooth. I booked the hotel on a last minute rush because we went there on a whim and didn’t read much about the inclusions etc, and didn’t know that I reserved without breakfast included so it’s a shame because the view at the lobby was excellent. We could have just included breakfast when we got there but it’s cheaper online so we just skipped breakfast since we were vegetarians anyway and probably not much choices for us so it probably won’t be worth it but I’m not sure.

Clean and very spacious room at a very good price. Staff is very friendly and helpful, and quite fluent in English compared to other places. Located right at Wakayamashi station, supermarket and restaurants are just downstairs.

It's right above the train station, and there's a bus terminus The mall is very convenient for travelers The area around is a bit hip and mixed, with many eateries The room and facilities are just so modern and clean The room view to the city and the castle is nice The sky open-air spa and sauna gave me a nice experience

The hotel location was great. Close to the train station and had food option pretty much next door. Great food options too! The included onsen and sauna facility was amazing and clean. While the room was a little small but this is to be expected for typical hotels in Japan. We were comfortable with our toddler. Surprised that the public library was next door and had a huge children area. Wish we could have time to spend in there too. Such an aesthetically pleasing library!

All Japanese female staff and Japanese male staff were very friendly, polite, helpful and provided good customer service. Hotel was spotless and clean; also my room location was very good!